The plumbing answering service
that stops the water first.
A burst line does not wait for business hours. Cody answers on the first ring, gets the caller to the shutoff valve, captures the address and damage picture, and books the truck. Inbound calls only.
Listen to the plumbing opener
24/7
inbound coverage
First move
containment, then booking
Every call
logged to your CRM
01The missed call problem
Where plumbing revenue leaks.
Every one of these is an inbound call you already paid for. The only question is whether anyone picks it up.
The 2am burst line
Emergency plumbing calls are the highest-ticket work you take and the easiest to lose. Voicemail sends that homeowner to the next listing in seconds.
Techs cannot answer from under a sink
When the office is one person and that person is on another call, the second caller gets nothing. Cody takes the overflow without a hold queue.
Price shoppers eat the day
Drain quote calls consume the line. Cody handles the standard questions, captures the lead, and keeps the emergency line clear.
02How the call runs
Answer, triage, book, hand off.
One call path with a measurable end result at every step and a human escalation route when the situation requires one.
Step 01
Answer
Cody answers on the first ring and identifies itself as an AI assistant with your company.
Step 02
Contain
Active water gets the shutoff walkthrough before anything else. Damage stops before the conversation continues.
Step 03
Triage
Burst line, sewage backup, no hot water, running toilet or a quote request. Severity sets the routing.
Step 04
Qualify
Service address, homeowner or tenant, fixture and access detail, and whether water is still flowing.
Step 05
Book
Two arrival windows off your live calendar plus a confirmation text with your trip charge policy stated up front.
Step 06
Text back
Missed calls get an immediate text so the homeowner has a live thread instead of a dead end.
03Triage rules
Emergencies never sit behind a scheduling script.
Safety and severity are evaluated before anything else on the call. Terminal and hazard conditions bypass sales handling entirely.
- Active flooding or a burst supply line gets the shutoff walkthrough immediately
- Sewage backup routes as a health hazard with same-day priority
- Gas line or water heater gas smell escalates to a human on call
- No hot water and failed heaters scheduled against real capacity
- Drain, fixture and quote calls captured as leads with follow-up owned by a person
EchoCody answers inbound calls only. It does not place outbound sales calls. Missed-caller text back runs only with consent and honors STOP and do-not-contact immediately.
04Questions
Plumbing answering service FAQ
- Will the AI actually help during an emergency?
- Cody's first move on an active leak is the shutoff walkthrough, not a sales question. Containment comes before scheduling, and true hazards escalate to your on-call human.
- Can it quote a price?
- It states the pricing and trip charge policy you approve during setup. It does not invent numbers or guarantee a final price sight unseen.
- Does it handle commercial and residential differently?
- Yes. Property type is captured early and routes to the right calendar, the right escalation contact and the right service terms.
- Does EchoCody cold call homeowners?
- No. EchoCody is inbound only. It answers your line and can text back missed callers with consent. It never places an outbound sales call.
- What does it do after hours?
- The same thing it does at noon. It answers, contains, triages and books, and it escalates real emergencies to whoever is on call that night.
Put Cody on your plumbing line.
Call the demo line and run a real call, or book a working session and we will configure the triage rules, calendar and escalation contacts for your shop.