The systemOne machine, five moving parts
One system.
Two engines.
EchoCody is the conversation engine: it answers, qualifies and books in your own voice. North Star Intelligence is the governed layer beneath it: it decides what the conversation meant, writes the outcome where your business already works, and proves it happened. The five parts below are how those two engines meet the phone.
Ring one
instead of voicemail
~60 sec
call to booked slot
5 days
from call to live
01The machine
Five parts. One outcome.
Each part is useless alone. Wired together they close the gap between a phone ringing and a truck rolling.
Step 01
Voice clone
We record you for thirty minutes and build a voice that sounds like the owner, not a call centre. Your phrasing, your pace, your answer to “what's it gonna cost me.”
- 30-minute capture session
- Trade vocabulary loaded
- Signed off by you before it goes live
30 minof your time, once
Step 02
Answering, not voicemail
It picks up every inbound call — nights, weekends, holidays, and the four calls that hit while your CSR is already on the line. No hold music, no voicemail, no lost job.
- Answers without hold music
- Handles simultaneous lines
- Warm-transfers a real emergency
Every hourincluding nights and weekends
Step 03
Qualification and booking
It asks what you'd ask: what's failing, how old is the unit, are you the homeowner, where are you. Then it reads your live calendar and books the slot that actually fits the truck.
- Service-area check before booking
- Job type routed to the right tech
- Confirmation text sent on hang-up
~60 seccall to booked slot
Step 04
CRM writeback
Every call lands in ServiceTitan, Jobber, Housecall Pro or GoHighLevel as a structured record — name, number, job, transcript, recording, outcome. Nothing lives in someone's memory.
- Flat contact pushed in seconds
- Full transcript and summary attached
- Tagged by source and urgency
100%of calls logged
Step 05
Outbound recovery
Unsold estimates, aging maintenance plans, last winter's no-heat callers. It works the list you never get to and puts the recovered jobs back on the board.
- Unsold estimate follow-up
- Maintenance plan renewals
- Reactivation of dormant customers
$612average recovered ticket
02How we divide the work
We run the phone. You run the trucks.
No committee, no shared spreadsheet, no “who was supposed to call them back.” Two columns, no overlap.
What EchoCody operates
- →Voice clone build and tuning
- →Call script, objections and rebuttals
- →Calendar and service-area logic
- →CRM wiring and writeback
- →Weekly scoring and script updates
- →Compliance, recording notice, opt-outs
What your team controls
- →Showing up to the booked appointment
- →Selling and fulfilling the job
- →Pricing and service-area rules
- →Collecting payment
- →Telling us what a good call sounds like
03Launch
Days, not months.
Most agencies disappear for a quarter. You'll hear your own voice answer a live call inside a week.
Day 0
Growth call
Thirty minutes. We pull your call volume, average ticket and the hours you currently miss.
Day 1–2
Voice and script
Recording session, trade brief, objection map. You approve the script before it speaks to anyone.
Day 3–4
Wiring
Number ported or forwarded, calendar connected, CRM writeback tested end to end.
Day 5
Live
It answers your overflow first. You listen to every call. We tighten it daily for two weeks.
Human judgement. Machine pickup. Not one or the other.
Every call is recorded, transcribed and scored. The objection that cost you a booking on Tuesday is handled by Friday. That's the whole system: it gets better on your calls, in your market, in your voice.