Exactly what we read, write and book

Status vocabulary

Available

Built and running in the platform today.

Configured per customer

Built, and enabled only once your credentials, mapping and connection test are complete.

Scoped

Designed with a defined read and write surface, not yet enabled in a live deployment.

Planned

Not built. Listed so the boundary is explicit, with no timeline implied.

We do not publish a Connected status. Connection is a property of your deployment, proven by your own connection test receipt, not of this page.

Platforms

• GoHighLevel

  Configured per customer

  Read context

  Contact record, opportunity and stage, pipeline, calendar availability, owner assignment, tags and consent or do-not-contact flags.

  Write actions

  Create or update contact, create or update opportunity, set stage, add note, create task, apply tag, book appointment.

  Booking path

  Native GHL calendar booking against the calendar you nominate.

  You provide

  Customer owned sub account, API credentials issued by the customer, nominated pipeline, stages, calendar and owner mapping.

  Test receipt

  Connection test writes a test contact and appointment into a staging pipeline and returns a receipt with record ids before launch.

• Twilio voice

  Configured per customer

  Read context

  Inbound call metadata: caller number, called number, timestamps, call status.

  Write actions

  Answer, route, transfer to a human line, end call, write the call record.

  Booking path

  Not a booking surface. Booking happens in the connected calendar or CRM.

  You provide

  Customer owned Twilio number or a ported number, webhook configured to the inbound voice endpoint.

  Test receipt

  Live inbound test call with a recorded transcript and a stored call record.

• ElevenLabs conversational voice

  Available

  Read context

  Turn level audio and transcript for the active session only.

  Write actions

  Synthesised speech for the pinned agent voice. No customer system writes.

  Booking path

  Not a booking surface.

  You provide

  Agent and voice pinned server side. No customer credentials required.

  Test receipt

  Health check on the realtime path plus a completed session transcript.

• Google Calendar

  Scoped

  Read context

  Free and busy windows for the nominated calendar.

  Write actions

  Create, reschedule and cancel events on the nominated calendar.

  Booking path

  Direct calendar booking where the customer does not book through a CRM.

  You provide

  Customer OAuth grant, nominated calendar, working hours and buffer rules.

  Test receipt

  Test event created and removed, with the event id returned in the receipt.

• Field service platform (API)

  Planned

  Read context

  Not implemented.

  Write actions

  Not implemented.

  Booking path

  Not implemented.

  You provide

  Requires customer API access and a scoping session before any commitment is made on timeline.

  Test receipt

  No receipt exists until the integration is built and tested.

• Field service platform (partner API)

  Planned

  Read context

  Not implemented.

  Write actions

  Not implemented.

  Booking path

  Not implemented.

  You provide

  Requires customer API access and a scoping session.

  Test receipt

  No receipt exists until the integration is built and tested.

• Webhook and HTTP endpoint

  Available

  Read context

  Payload your system chooses to send to a signed inbound endpoint.

  Write actions

  Signed outbound POST of call outcome, transcript reference and booking result.

  Booking path

  Booking only if your endpoint performs it and returns a confirmation.

  You provide

  Shared signing secret, endpoint URL, retry and idempotency expectations agreed up front.

  Test receipt

  Signed test payload delivered and acknowledged, with the delivery id recorded.