Spanish inbound · native, not translated
The Spanish answering service that books the job.
Your Spanish speaking callers are already calling. Most of them hang up on a menu or leave a message that nobody returns in their language. Cody answers in native Spanish, qualifies the job, books the appointment and writes the outcome to your CRM.
AI voice · inbound calls only · recorded & transcribed.
Why a Spanish line is not the same as Spanish coverage
A Spanish speaking answering service routes the caller to whoever speaks Spanish that shift. When nobody does, the call becomes a message. The customer books the next company on the list before anyone reads it.
Coverage means the Spanish call ends with an outcome. Booked on an approved calendar window, or owned by one named person with a due time on the record. That is the Bilingual Relationship OS, and Spanish is a first class lane inside it, not an add on.
How a Spanish call ends
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Answer in Spanish on the first sentence
No menu tree, no hold, no transfer to a desk that may be closed.
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Qualify in Spanish
The trade questions you would ask, in the words the caller uses at home.
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Book or own
An approved calendar window, or one named owner with one next action and one due time.
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Write the record
The transcript in Spanish, the structured fields readable by an English speaking dispatcher.
Spanish coverage against a Spanish desk
Who answers
- EchoCody Spanish lane
- Native Spanish on every call, every hour.
- Spanish desk
- A Spanish agent when one is on shift.
Dialect
- EchoCody Spanish lane
- Mexican and US Spanish, peer tone, matched to the caller.
- Spanish desk
- Whatever the agent grew up with.
How the call ends
- EchoCody Spanish lane
- Booked job, or one named owner with a due time.
- Spanish desk
- A message someone reads later.
Record
- EchoCody Spanish lane
- Structured writeback to the CRM with the transcript attached.
- Spanish desk
- An email or a portal note in English only.
Cost shape
- EchoCody Spanish lane
- Flat monthly by headcount, overage at $0.39 per minute, Spanish included.
- Spanish desk
- Per minute, often with a bilingual premium.
Spanish coverage by market
Deployment is remote and the line is inbound only, so coverage is not limited by where an office sits. These markets have a page written natively for the operator searching in Spanish, each with its own local form.
Questions about Spanish coverage
- Is the Spanish native or machine translated?
- Native. Mexican and US Spanish, peer tone, the words a service customer actually uses. It is not an English script pushed through a translator, and it never drifts into Spain vocabulary.
- What if the caller starts in English and switches?
- The caller sets the lane. Cody answers in the language of the first sentence and follows a switch without restarting the call. The confirmation and the follow up stay in the language the call ended in.
- Do I need a separate Spanish phone number?
- No. One line, one number, both languages. There is no menu tree and no transfer to a Spanish desk that may or may not be staffed.
- Will Spanish callers know it is a machine?
- Yes. The first sentence in Spanish names Cody as an AI assistant with your shop name, says the call is recorded and offers a person. Ask for a human and the call transfers with the context already captured.
- Does the record land in Spanish too?
- The transcript stays in the language of the call and the structured fields land in your CRM in both, so an English speaking dispatcher can read the job without guessing.
- What does a Spanish answering service cost here?
- Solo $897 per month. Growth $1,497. Team from $2,497. Overage $0.39 per minute. Spanish is not a surcharge. Deployment is quoted on the fit call.
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Bring one Spanish call path. We will tell you where it ends today, and what it would take to end it booked or owned.