No heat at 6am. The call ends booked.

The calls an HVAC shop takes

• No heat, 6am January

  Symptom captured, thermostat and equipment noted, escalated or booked into the first window you allow.

• No cool, peak July

  Every line answered while your techs are on roofs. No hold music and no callback promise nobody keeps.

• Maintenance plan renewal

  Recognised as an existing customer, checked against the record and booked into a routine slot.

• Replacement quote request

  System age, tonnage and access captured for the estimator before anybody drives out.

The rules it runs on

• Your triage, not ours

  You write what counts as an emergency by symptom, season and equipment.

• Calendar windows you approve

  Capacity rules and drive time buffers are set before a single job is booked.

• Written to the record

  Every call ends with one named owner, one next action and a due time in your CRM.

• Inbound only

  Cody answers your number and can text a missed caller back with consent. It never dials a prospect.

Price, with no season premium

Solo $897 a month. Growth $1,497. Team from $2,497. Overage $0.39 per minute. Deployment is quoted on the fit call and agreed in writing.

Questions from HVAC shops

01

What does an HVAC answering service do that voicemail does not?

Voicemail stores a name. Cody answers on the first ring in English or Spanish, works your approved question set for the trade, and ends the call with a booked slot on your calendar or a case in your CRM carrying one named owner, one next action and a due time.

02

Can it tell a no heat emergency from a maintenance call?

Yes. You define what counts as an emergency for your shop, by symptom, by season and by equipment. No heat with an infant in the house can escalate to the on call tech while a filter change books into a routine window.

03

Does it handle the July and January surge?

Three lines ringing at once are three answered calls. There is no hold queue and no priced up peak rate. The same question set runs on the busiest afternoon of the season and on a quiet Tuesday.

04

Will it book straight into our dispatch calendar?

It books inside calendar windows you approve, with the capacity rules and drive time buffers you set. Nothing lands on the board that your dispatcher did not allow in advance.

05

Does it speak Spanish for our Spanish speaking customers?

Every call runs in native Mexican and US Spanish or in English, decided by the caller in the first seconds. There is no language surcharge and no transfer to a second line.

06

What does an HVAC answering service cost here?

Solo is $897 per month, Growth $1,497, Team from $2,497, and overage runs $0.39 per minute. Nights, weekends and holidays are not priced up. Deployment is quoted on the fit call and agreed in writing.

Tell us what you run

A named owner reads every message inside coverage hours.