Plumbing answering service
They call three plumbers. The first pickup takes the job.
Cody answers every inbound call to your plumbing shop at any hour, in English or Spanish, confirms whether the water is off, qualifies the job, books inside a calendar window you approve and writes the outcome to your CRM with an owner and a due time.
The calls a plumbing shop takes
Burst line at midnight
Shut off status captured first, then the address and the callback, then escalation to whoever is on call.
Water heater out
Age, fuel type and location captured so the truck carries the right unit instead of a second trip.
Backed up main
Property type and access noted, booked into the window your dispatcher allows for a heavier job.
Commercial account calling
Recognised against the record and routed on the path you set for accounts, not the residential path.
The rules it runs on
Your triage, not ours
You write what counts as an emergency by symptom, shut off status and property type.
Calendar windows you approve
Capacity rules and drive time buffers are set before a single job is booked.
Written to the record
Every call ends with one named owner, one next action and a due time in your CRM.
Inbound only
Cody answers your number and can text a missed caller back with consent. It never dials a prospect.
Price, with no night premium
Solo $897 a month. Growth $1,497. Team from $2,497. Overage $0.39 per minute. Deployment is quoted on the fit call and agreed in writing.
Questions from plumbing shops
- What does a plumbing answering service do that voicemail does not?
- Voicemail stores a name. Cody answers on the first ring in English or Spanish, works your approved question set, and ends the call with a booked slot on your calendar or a case in your CRM carrying one named owner, one next action and a due time.
- Can it separate a burst line from a dripping faucet?
- Yes. You write the triage for your shop by symptom, water shut off status and property type. An active leak can escalate to the on call plumber while a slow drain books into a routine window.
- Does it ask the questions a dispatcher would ask?
- It runs the question set you approve. Shut off valve located, water still running, property type, access, pets on site, and anything else your dispatcher asks before a truck rolls.
- Does it answer commercial and residential the same way?
- No. You can run separate paths, separate triage and separate calendar windows for commercial accounts and residential callers.
- Does it speak Spanish for our Spanish speaking customers?
- Every call runs in native Mexican and US Spanish or in English, decided by the caller in the first seconds. There is no language surcharge and no transfer to a second line.
- What does a plumbing answering service cost here?
- Solo is $897 per month, Growth $1,497, Team from $2,497, and overage runs $0.39 per minute. Nights, weekends and holidays are not priced up. Deployment is quoted on the fit call and agreed in writing.
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Tell us what you run
A named owner reads every message inside coverage hours.